Frequently Asked Questions
How do I know when my order has been shipped?
Once your order has been shipped from our end we will send you a dispatch notification giving an estimate timeframe for delivery.I received an error on my order, what can I do to fix this?
We are all human and understand errors can occur. Our suits, jackets do go through an extensive quality assurance test prior to shipping to limit these errors. However, if something still went wrong contact our awesome customer service team to review and provide you with quick and east resolutions. Call/Whatsapp us at +00-000-000-000 or send us an email at [email protected]I want a custom made suit/replica suit/ made to measure suit, do LD offer this service?
(*** more info coming soon***)What if I have not received my delivery after 14-21 working days?
Firstly, check status of delivery using your tracking details. It may be the courier may have attempted delivery and has either had trouble finding your address or has not found anyone available to accept delivery on your behalf as it must be signed for. They will contact you on the daytime contact number you provided upon order. Failing that, contact us confirming your address and send us your best reachable daytime telephone number. We will pass this on to the courier service who will attempt contact with you directly to rearrange delivery. Please bear in mind this process may take a few days, and that we do not retain information on local courier collection depotsWhat payment methods do you accept?
We accept online payment by Credit, Debit Card and PayPal. If you encounter any issues and are unable to pay online, we can take secure virtual terminal payments manually over the phone by calling us on 000 0000 000What sizes do you offer?
We offer all the sizes according to both, American and European approach. But even if you do not find your desired size on the list, you can always use the utility of “complete customization”. Here is our chart for European, USA, and International Approach.Europe | 42 | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 60 |
USA | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
International | XS | S | S | M | M | L | L | XL | XL | XXL |
Whats the best way to clean my gloves?
- For best results wipe clean only
- Do not wash
- Do not bleach
- Do not tumble dry
- Do not iron
- Do not dry clean
What’s the best way to clean my leathers?
For best results remove what dirt you can with a damp cloth & warm water. To further restore and protect we recommend using Motul M3 Perfect Leather. Use on dry leather to cleanse, nourish and revive, as well as protect against external wear, prolonging leather life and waterproofing. For more info please visit https://www.bikeoil.co.uk/m3-perfect-leather.htmlUsed and approved by our Race Department!If you use any products other than the ones we have recommended, we advise to do a patch test on an inconspicuous area.- Do not wash
- Do not iron
- Do not tumble dry